Terms of use

Amansi is a marketplace that connects customers, independent restaurants and delivery riders. Restaurants prepare and are responsible for their food. Riders deliver. Amansi runs the platform, the payment and the support.

By creating an account or placing an order you accept these terms and the privacy policy.

You must give accurate information and keep your account secure. Your phone number identifies your account. You can be signed in on one device at a time: a new sign-in ends the previous one. You are responsible for what happens under your account. Tell us at once if someone else has used it.

Customer, rider and restaurant accounts are separate. A customer account cannot be used in the rider app or the restaurant panel, and the reverse.

The total shown before you pay includes the food, the delivery fee and a flat service fee. An order is an agreement between you and the restaurant, fulfilled through Amansi. The restaurant sets its prices and menu and can reject an order.

Your card is charged when you pay, and the order is sent to the restaurant only once the payment is confirmed. An order that is not paid within 15 minutes expires. If the restaurant does not answer a paid order within 15 minutes, it is cancelled and refunded in full.

You can cancel an order and be refunded in full until the rider has picked it up. After pickup, the order can no longer be cancelled from the app. Read the cancellation and refund page for the details.

Each order has a delivery code. Give it only to the rider who hands you your order, and not before. Three wrong attempts lock the delivery and Amansi is alerted. You must be reachable at the delivery address and by phone. Provide an accurate address.

A booking is a request. It is confirmed only when the restaurant accepts it. The restaurant decides how many guests it can seat for a time slot.

Be honest and respectful. Do not post unlawful, abusive, misleading or private content. A review you write may be shown with your name to other customers and to the restaurant. Amansi may hide a review or a message that breaks these terms. Restaurants may reply to reviews.

Restaurant accounts are approved by Amansi after review of the business and the owner's documents. The restaurant must keep its menu, prices, hours and availability accurate, prepare orders as accepted, respect food safety rules, and pay its subscription when it applies. Amansi may suspend a restaurant that fails to do so.

Rider accounts are approved by Amansi after review of identity and vehicle documents. A rider must carry valid documents, follow the traffic rules, handle orders with care, follow the delivery steps and the code of conduct, and keep the app's location on while working. Earnings and withdrawals follow the rules shown in the app.

Do not misuse Amansi. This includes fraud, fake orders or reviews, sharing your account, trying to break the security, collecting other people's data, harassing others, or using the service for anything unlawful. We may limit, suspend or close an account that breaks these terms or the platform rules, and we will give the reason where we can.

You can delete your account in the app or the panel at any time, unless orders, deliveries or payouts are still open. What is erased and what is kept is explained in the privacy policy.

We work to keep Amansi available, but we cannot promise it will always be uninterrupted or error-free. Restaurants are responsible for their food and riders for their conduct. Nothing in these terms limits rights that the law does not allow to be limited.

We may update these terms when the service changes. We will change the date at the top, and tell you in the app if the change is important. If you keep using Amansi after a change, you accept it. Questions about these terms: info@amansi.com.