Cancellations and refunds

You can cancel your order from the app until the rider has picked it up. This includes after the restaurant has started preparing it. From the moment the rider picks the order up, it can no longer be cancelled from the app.

• You cancel the order before pickup.
• The restaurant rejects or cancels the order.
• The restaurant does not answer a paid order within 15 minutes, and it is cancelled automatically.
• Your payment reaches us after the order has already expired or been cancelled.
• Amansi cancels the order and refunds it for another reason.

The refund goes back to the payment method you used. We start it automatically within moments. When the money appears on your statement depends on your bank or payment provider. You do not need to ask for it. The refund status of an order is shown in the app.

An order that is not paid within 15 minutes expires and nothing is charged.

After the rider has picked up your order, it is no longer refunded automatically. If the order is wrong, missing, damaged or not delivered, report it from the app (Support) or write to info@amansi.com with your order reference. Amansi will look into the problem and may cancel or refund the order when it is justified.

Bookings are not paid through Amansi, so there is nothing to refund. You can cancel a booking from the app.

For anything about a payment or a refund: info@amansi.com, with your order reference.